Any company that provides technical support for their customers ultimately relies on their help desk software for tracking, sharing a knowledge database, and more. Help Desk Sytems is a solution provider - check out their site for an ROI calculator. Here is what they offer: "Help Desk Systems Incorporated provides a Web based Application Service Provider (ASP) software model for managing your company's trouble tickets. Our model saves your company money by out-sourcing the technology infrastructure used to manage customer problems/issues."
ExDesk is another help desk software provider, "ExDesk help desk software is affordable, there are no server, application, upgrade, backup, patch, maintenance, or "module" costs associated with our service. You are simply billed on a monthly basis without sign-up or set-up fees and no long term contracts." Their help desk software offers features such as: secure access via unique URL, redundant data centers, data export, client accounts, custom settings, selectable ticket types per client account, call tracking ability, audit trails provided by action and comment logs, tracking for hours worked with customizable billing codes.ExDesk does not charge any fees based on the number of users or tickets created nor does it charge you site license, setup, training, support, maintenance, or upgrade fees. Cost is $50/mo for a single administrator account, $149/mo for up to 5 admins, plus $15/mo for additional admins.
Problem Tracker Help Desk Software
For customers who wish to outsource the system administration of their Help Desk system, PT Online from Problem Tracker is the solution. With low startup costs, short startup time, and high quality service at low cost, the PT Online for Help Desk . LivePerson.com is another help desk ASP. With live chat, email management, and a FAQ/knowledgebase provides great benefits to your customers.
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